1. Scope
Company information, product introductions, business enquiries and related account services. Orders, personal records and health services are additionally covered by the relevant product policies.
2. Rules for this product
An enquiry itself creates no payment obligation. Changes, termination, settlement for completed work and refunds for an agreed project follow that project’s contract and applicable law. This corporate website does not create a universal unconditional refund or no-refund rule.
3. Making a request
Contact product support or the listed email with an order reference if any, issue description, time and necessary evidence. Do not send passwords, verification codes, full card details or unrelated patient data. Payment is not proof of delivery, and a request is not an approved refund or remake; actual records must be checked.
4. Resolution and statutory rights
A resolution should state responsibility, remedy, amount and currency if relevant, required materials and next steps. Refund routes and settlement timing depend on the actual payment channel and agreement, and actual processing confirmation. Neither platform policy nor a separate contract removes non-waivable rights under applicable law.